We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in customer service we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

Position Overview

The Site Operations Director oversees center-wide Human Resources, Recruiting, Training, Development, CX360 certification and employee retention.

Duties and Responsibilities

• Site point of contact
• Facilitates Site Management functions
• Partners with Account Operations Manager in day to day operation
• Creates and Drives Site Culture
• Improves and Manages overall Site attrition
• Leads activities to ensure Site passes CX360 certification
• Manages Site administrative costs
• Interacts with local community to promote Results brand and recruitment activities

Qualifications

• At least 7 years experience in Call center, BPO or direct marketing
• Advanced knowledge of call center services industry and best practices
• Understands ramifications of call center actions on the business, including revenue, expense and employee dynamics
• Advanced knowledge of Human Resources and Recruitment departments
• Excellent motivational skills with a demonstrated ability to develop leaders
• Ability to competently address rapid changes in service delivery in a dynamic and time-sensitive environment
• Knowledge of Microsoft Office programs and multiple operating systems
• Occasional travel may be required

The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability