POSITION OVERVIEW

We are looking for a talented IT Operations Solutions Administrator to join our team here at Canon Medical Informatics!

This position will provide hands-on IT support, while also assisting in endpoint management. Responsibilities include supporting day-to-day technology operations while also applying specialized skills in SCCM, Intune, and modern device management to assist the primary systems administrator and enhance enterprise capabilities. The IT Operations Solutions Administrator will play a key role in the stability, security, and functionality of Canon Medical Informatics' IT Operations.

RESPONSIBILITIES

IT Support & Operations

• Provide timely onsite and remote support to end-users and partners
• Monitor and respond to security incidents, outages, and business-impacting events
• Troubleshoot hardware and software issues, identifying root causes and applying sustainable solutions
• Conduct routine maintenance to optimize system performance and security
• Collaborate cross-functionally on technology projects, system upgrades, and productivity initiatives
• Maintain detailed technical documentation including system configurations, procedures, and troubleshooting guides
• Participate in improvement initiatives aimed at enhancing user experience and operational efficiency
• Provide guidance and training to users and junior staff as needed
• Work closely with internal IT, Security, and Infrastructure teams to support systems integration and service availability

Endpoint Management (SCCM & Intune)

• Assist in the management of SCCM infrastructure including software deployment, patching, and OS deployment
• Contribute to the creation, testing, and deployment of task sequences and application packaging
• Support and manage Intune for MDM/MAM, Windows Update for Business and device provisioning
• Help enforce compliance policies and configuration baselines across devices
• Collaborate with the primary SCCM/Intune administrator to enhance endpoint security and automation

REQUIRED EDUCATION AND SKILLS

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years in a technical support or IT operations role
• Proficiency in supporting Windows and macOS environments
• Experience with hardware troubleshooting and device deployment
• Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM)

Preferred:

• Familiarity with Microsoft Intune and mobile device management (Jamf/Intune)
• Experience with PowerShell scripting, WinPE, and image deployment tools
• Exposure to cloud platforms (e.g., AWS EC2) and virtualization technologies

JOB COMPETENCIES

• Project Management - Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.
• Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Problem Solving - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, and responds to internal customers.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

COMPENSATION

$68,460 - $102,690 USD

COMPANY OVERVIEW

At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we lead the industry with the latest health imaging informatics solutions. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team's innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you!

COMPANY VALUES

Unity, Courage, Tenacity, Teamwork, and Excellence

WHAT WE OFFER YOU

Canon Medical Informatics offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you'll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn't sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. Our team loves what we do and has fun doing it together. We look forward to receiving an application from you.

Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Vital Images is an Equal Opportunity Employer, M/F/Vets/Disability.