District Manager

Location: MA, ME, NH, RI

Test Center Administrators (TCAs) and Test Center Managers (TCMs) serve as the face of Prometric in Test Centers around the world. They are professionals who have a passion for superior customer service, supporting people who are taking life-changing exams. If you want to make a difference in people's lives daily, read on and click here to see the test taker experience.

As a District Manager (DM) you will support day-to-day operations for a portfolio of Test Centers. Duties will range from helping your team advance their career down to helping your team establish a weekly schedule. This is a 100% remote role with an expectation of frequent travel within and outside of your territory to help advance operations and trust through face-to-face interactions.

If you like to travel, meet new people, and make a positive impact on people's lives every day, this could be the job for you!

Responsibilities

• Supervise TCMs and TCAs [when Test Centers don't have a manager] and the day-to-day running of the test center
• Effective management of Test Center staff including performance management, coaching, training, and engaging with corporate communications
• Screen, interview, and hire new TCMs and TCAs
• Train TCMs and TCAs to use Prometric's learning and development tools to ensure that they are competent and certified in proctoring standards
• Prepare and/or support the preparation of staff schedules
• Work to ensure a safe and comfortable testing environment to foster a positive candidate testing experience
• Actively check-in and proctor candidates when visiting or working at a Test Center
• Frequent two-way communication with your direct team, TCMs/TCAs across the testing community and the Test Center Leadership Team.

Requirements / Must Have

• Must live within one of the states in your portfolio of Test Centers.
• Must have the ability to pass a federal background check for administering IRS exams (MBI IRS Background Check). If you are unable to complete this process, Prometric cannot continue your employment.
• Must be able to travel at least once per month to visit Test Centers within your territory.
• Must have the ability to travel up to 32 days (Thurs - Sun, 8 times per year) outside of your territory to support single-day admins for Prometric customers.

Knowledge, Skills, & Experience

• High School Diploma required; college degree and/or equivalent work experience preferred
• 2-3 years of customer service experience
• 2-3 years of management or supervisory experience
• General business acumen and understanding of operational metrics & financial performance
• Experience in interviewing, hiring and onboarding new employees for various shifts
• Excellent verbal and written communication skills
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Teams, Explorer-web browsing)